Exploring the Role of Social Media in Promoting Collaborative Learning: A Systematic Review
Abstract
This systematic literature review examines the power of social media on facilitating collaborative learning across various educational environments. PRISMA strategy was adopted to conduct this review. Data were collected by searching Google Scholar, Scopus and ERIC database. By applying inclusion and exclusion criteria 28 articles were selected. Based on the thorough analysis of data from 28 studies, this study seeks to understand how platforms like Facebook, WhatsApp, Twitter, and others affect peer interaction, knowledge sharing, and learner engagement. This paper looks at the benefits and drawbacks of using social media for collaborative learning. It highlights how social media can foster informal learning environments while also acknowledging the potential for diversions and off-topic conversations. The main conclusions indicated that organised activities, direct involvement of instructors, and careful selection of platforms are essential for optimising the educational benefits of social media. To maximize social media's effectiveness in promoting collaborative learning, guidelines are provided to educators. This analysis suggests that social media can be used strategically to enhance learning and prepare kids for a future in which they will be connected to the internet.
Full text article
References
Al-Rahmi, W.M., Othman, M.S. and Yusuf, L.M., 2015. The role of social media for collaborative learning to improve the academic performance of students and researchers in Malaysian higher education. International Review of Research in Open and Distributed Learning, 16(4), pp.177-204. http://dx.doi.org/10.19173/irrodl.v16i4.2326
Al-Rahmi, W. M., Yahaya, N., Alturki, U., Alrobai, A., Aldraiweesh, A. A., Omar Alsayed, A., & Kamin, Y. B. (2022). Social media–based collaborative learning: The effect on learning success with the moderating role of cyberstalking and cyberbullying. Interactive Learning Environments, 30(8), 1434-1447.
https://eric.ed.gov/?redir=http%3a%2f%2fdx.doi.org%2f10.1080%2f10494820.2020.1728342
Aghaee, N.M. and Keller, C., 2016. ICT-supported peer interaction among learners in Bachelor’s and Master’s thesis courses. Computers & Education, 94, pp.276-297. https://doi.org/10.1016/j.compedu.2015.11.006
Ansari, J. A. N., & Khan, N. A. (2020). Exploring the role of social media in collaborative learning the new domain of learning. Smart Learning Environments, 7(1), 9. https://doi.org/10.1186/s40561-020-00118-7
Cheung, C.M.K., Chiu, P.Y. and Lee, M.K.O., 2011. Online social networks: Why do students use Facebook? Computers in Human Behavior, 27(4), pp.1337-1343. https://doi.org/10.1016/j.chb.2010.07.028
Chugh, R. and Ruhi, U., 2018. Social media in higher education: A literature review of Facebook. Education and Information Technologies, 23(2), pp.605-616. https://eric.ed.gov/?redir=http%3a%2f%2fdx.doi.org%2f10.1007%2fs10639-017-9621-2
Dabbagh, N. and Kitsantas, A., 2012. Personal Learning Environments, social media, and self-regulated learning: A natural formula for connecting formal and informal learning. The Internet and Higher Education, 15(1), pp.3-8. https://doi.org/10.1016/j.iheduc.2011.06.002
Erhel, S., Michinov, N., Noël, A., & Gonthier, C. (2022). Tweet to teach: Using a twitter-based instructional method to improve student motivation and academic outcomes in higher education. The Internet and Higher Education, 55, 100876.
https://doi.org/10.1016/j.iheduc.2022.100876
Gao, F., Luo, T. and Zhang, K., 2012. Tweeting for learning: A critical analysis of research on microblogging in education published in 2008–2011. British Journal of Educational Technology, 43(5), pp.783-801. http://dx.doi.org/10.1111/j.1467-8535.2012.01357.x
Greenhow, C. and Lewin, C., 2016. Social media and education: Reconceptualizing the boundaries of formal and informal learning. Learning, Media and Technology, 41(1), pp.6-30. https://doi.org/10.1080/17439884.2015.1064954
Greenhow, C., & Chapman, A. (2020). Social distancing meet social media: digital tools for connecting students, teachers, and citizens in an emergency. Information and Learning Sciences, 121(5/6), 341-352. https://doi.org/10.1108/ILS-04-2020-0134
Hernández, F. M. (2024). CHALLENGES OF TECHNOLOGIZING TEACHING AND LEARNING AT UNIVERSITY. Edetania. Estudios y propuestas socioeducativos., (65).
Hrastinski, S., 2009. A theory of online learning as online participation. Computers & Education, 52(1), pp.78-82. https://doi.org/10.1016/j.compedu.2008.06.009
Junco, R., Heiberger, G. and Loken, E., 2011. The effect of Twitter on college student engagement and grades. Journal of Computer Assisted Learning, 27(2), pp.119-132.
https://doi.org/10.1111/j.1365-2729.2010.00387.x
Kaliisa, R., Rienties, B., Mørch, A. I., & Kluge, A. (2022). Social learning analytics in computer-supported collaborative learning environments: A systematic review of empirical studies. Computers and Education Open, 3, 100073. https://doi.org/10.1016/j.caeo.2022.100073
Kocak, O., Coban, M., Aydin, A., & Cakmak, N. (2021). The mediating role of critical thinking and cooperativity in the 21st century skills of higher education students. Thinking Skills and Creativity, 42, 100967.
Kolhar, M., Kazi, R. N. A., & Alameen, A. (2021). Effect of social media use on learning, social interactions, and sleep duration among university students. Saudi journal of biological sciences, 28(4), 2216-2222. https://doi.org/10.1016/j.sjbs.2021.01.010
Kumar, J. A., Bervell, B., & Osman, S. (2020). Google classroom: insights from Malaysian higher education students’ and instructors’ experiences. Education and information technologies, 25(5), 4175-4195. https://doi.org/10.1007/s10639-020-10163-x
Kumi-Yeboah, A., Kim, Y., Sallar, A. M., & Kiramba, L. K. (2020). Exploring the use of digital technologies from the perspective of diverse learners in online learning environments. Online Learning, 24(4), 42-63.
Manca, S. (2020). Snapping, pinning, liking or texting: Investigating social media in higher education beyond Facebook. The Internet and Higher Education, 44, 100707. https://doi.org/10.1016/j.iheduc.2019.100707
Manca, S. and Ranieri, M., 2016. Facebook and the others. Potentials and obstacles of social media for teaching in higher education. Computers & Education, 95, pp.216-230. https://doi.org/10.1016/j.compedu.2016.01.012
Masood, A., Luqman, A., Feng, Y., & Ali, A. (2020). Adverse consequences of excessive social networking site use on academic performance: Explaining underlying mechanism from stress perspective. Computers in human behavior, 113, 106476. https://doi.org/10.1016/j.chb.2020.106476
Peeters, W., & Pretorius, M. (2020). Facebook or fail-book: Exploring “community” in a virtual community of practice. ReCALL, 32(3), 291-306.
Qureshi, M. A., Khaskheli, A., Qureshi, J. A., Raza, S. A., & Yousufi, S. Q. (2023). Factors affecting students’ learning performance through collaborative learning and engagement. Interactive Learning Environments, 31(4), 2371-2391.
https://doi.org/10.1080/10494820.2021.1884886
Rahimi, E., van den Berg, J. and Veen, W., 2015. A learning model for enhancing the student’s control in educational process using Web 2.0 personal learning environments. British Journal of Educational Technology, 46(4), pp.780-792.
Rambe, P., 2012. Critical discourse analysis of collaborative engagement in Facebook postings. Australasian Journal of Educational Technology, 28(2), pp.295-314.
Rodrigues, H., Sabino, Á. and Zhou, L., 2019. Enhancing e-learning experience with social networks and cloud computing. Journal of Research in Interactive Marketing, 13(4), pp.497-514.
Sabah, N. M. (2023). The impact of social media-based collaborative learning environments on students’ use outcomes in higher education. International Journal of Human–Computer Interaction, 39(3), 667-689. https://doi.org/10.1080/10447318.2022.2046921
Selwyn, N., 2012. Social media in higher education. In The Europa World of Learning (Vol. 1, pp. 1-10). London: Routledge.
Thomas, K. J., & Akdere, M. (2013). Social media as collaborative media in workplace learning. Human Resource Development Review, 12(3), 329-344. https://doi.org/10.1177/1534484312472331
Tess, P.A., 2013. The role of social media in higher education classes (real and virtual) – A literature review. Computers in Human Behavior, 29(5), pp.A60-A68. https://doi.org/10.1016/j.heliyon.2021.e08317
Ulla, M. B., & Perales, W. F. (2021). Facebook as an integrated online learning support application during the COVID19 pandemic: Thai university students’ experiences and perspectives. Heliyon, 7(11). https://doi.org/10.1016/j.heliyon.2021.e08317
Veletsianos, G., 2011. Higher education scholars' participation and practices on Twitter. Journal of Computer Assisted Learning, 28(4), pp.336-349. https://doi.org/10.1111/j.1365-2729.2011.00449.x
Zabidi, N., & Wang, W. (2021). The Use of Social Media Platforms as a Collaborative Supporting Tool: A Preliminary Assessment. International Journal of Interactive Mobile Technologies, 15(6). 10.3991/ijim.v15i06.20619
Zhang, H., Song, W. and Burd, R., 2017. Understanding online peer interaction patterns: student characteristics and collaboration in social media-supported learning. Journal of Educational Technology Development and Exchange, 10(1), pp.19-33.
Zhou, L., Wu, Y., Zhou, M. and Li, F., 2015. “Social media use and student learning outcomes: Evidence from China”, Journal of Educational Computing Research, 53(3), pp.345-368.
Authors
Copyright (c) 2025 JOURNAL OF DIGITAL LEARNING AND DISTANCE EDUCATION

This work is licensed under a Creative Commons Attribution 4.0 International License.
<a rel="license" href="http://creativecommons.org/licenses/by/4.0/"><img alt="Creative Commons License" style="border-width:0" src="https://i.creativecommons.org/l/by/4.0/88x31.png" /></a><br />This work is licensed under a <a rel="license" href="http://creativecommons.org/licenses/by/4.0/">Creative Commons Attribution 4.0 International License</a>.